Overview
Mike Panchal is the Manager of the Monterey Surf Inn, a single property located in Monterey, CA. With a background in managing seven properties, Mike brings extensive experience to his current role. He began working with ASI (Anand Systems Inc., a software company based in Tracy, California) in 2016 after discovering their property management solutions at his previous job. Around the same time, he also started a partnership with Expedia Group.!
Challenge
Before partnering with ASI and Expedia, Monterey Surf Inn faced several operational challenges:
- Delays in Updating Listings: Long delays in updating photos, rules, and regulations on their listings.
- Support Issues: Difficulty in reaching a supervisor for support during guest-related issues.
These challenges, while not drastically impacting overall business performance, were frustrating and hindered operational efficiency. Addressing these issues was crucial for attracting and retaining high-value guests and staying competitive in the market.
Solution
ASI Property Management System (PMS) helped streamline the process of updating property information and managing guest relations more effectively. This led to increased guest satisfaction and smoother operations.
The support from Expedia Group’s marketing manager was invaluable in resolving issues quickly and effectively.
Results
- High Occupancy Rate: Fluctuates between 80% to 100%, largely due to the effective solutions implemented through partnerships with ASI and Expedia Group.
- Revenue Growth: Positive and consistent year-over-year revenue growth, despite a 5% decline in revenue due to last-minute bookings and inflation after COVID.
- Happy Guests: Positive feedback on the upgrades made to the property.