Overview
Beds24 offers powerful and flexible cloud software which can be customized to suit the needs of any accommodation or property manager. It is a multi-award-winning all-in-one management solution for vacation rentals, hotels, B&Bs, holiday homes, hostels, agencies and professional property managers.
One of these property management companies is 360 Suites, located in São Paulo. Thanks to the Beds24 platform, 360 Suites grew during the global pandemic, and drove a 10x revenue increase from bookings on the Expedia marketplace.
Challenges
Debora Beda founded a property management company 360 Suites in 2019, just before the start of the global pandemic. But despite the challenges, Debora continuously grew her business. Today, 360 Suites manages over a thousand apartment suites and condos in São Paulo.
As a small company with a range of different units, 360 Suites couldn’t find a software provider to manage their hybrid portfolio of hotel-like suites and show term rental. So, Debora had to use multiple systems to get the right functionalities for her business needs. But this solution wasn’t ideal as she couldn’t manage all channels and bookings from one place. It also caused issues like double bookings.
As the business grew, Debora felt a critical need for a scalable solution that would allow them to manage all properties and channels from one place. “When I had a hundred units, I could manage them manually. But as the number of properties increases, you need to automate some processes. I asked myself, who could still be my partner when my business grows from five to five thousand units?”
Beds24 - the solution
In 2020, Debora found a perfect connectivity software provider for her business needs in Beds24.
I can use Beds24 all-in-one management solution to automate almost anything! Beds 24 helped 360 Suites scale without doubling or tripling our headcount. It’s a huge time saver for us.
The Beds24 mission is to help accommodation providers automate routines and simplify workflows, so they can save time and increase profit and efficiency. Their strong connection to a large number of distribution channels removed the problem with overbookings for 360 Suites and allowed them to easily manage cancellations and reservations. Beds24 helps 360 Suites meet and exceed their 70% occupancy rate goal. Today, 360 Suites enjoys a 75% occupancy rate.
Debora finds the rates flexibility to be one of the Beds24 platform’s best attributes, which allows her team to set up daily and yearly rates, prices for different occupancies and periods.
Over the years Beds24 launched numerous innovations and many of those have become industry standard by now. These innovations help 360 Suites better manage their properties. For example, they recently introduced a capability to alter reservation dates and cancel bookings directly through their platform, and Debora’s team wanted to immediately implement this new feature.
Beds24 continuously introduces new and improved features. I encourage you to stay on top of them and take advantage of them. They are amazing!
Beds24 are constantly developing their system to ensure it remains the most powerful and flexible on the market. They prioritize building features that their customers are asking for: “Beds24 customer support team is fast and responsive. They truly listen to my feedback. For example, I asked for the capability to see guest reviews and reply to them directly in their channel manager, and we got it!”
Everyone on the 360 Suites team uses Beds24 platform on a daily basis.
Tried a few other channel managers before and by far this is the most complete system I worked with. It’s the backbone of my business.
Succeeding with Expedia Group and Beds24
Debora began listing a small number of her properties on the Expedia Group travel platform in the middle of 2020. She was delighted with the performance of her inventory compared to other OTA sites, so she started listing more properties until a third of 360 Suites’ inventory was listed across Expedia Group brands.
We see Expedia Group as the fastest-growing OTA with a lot of potential for our business!
360 Suites’ team started focusing more on their offering to guests on the Expedia Group travel platform, including competitive rates, promotions, and discounts. The team talks to Expedia Group’s Market Managers who give them tips on how to boost their performance in the Expedia marketplace. Their efforts drove a 10x increase in revenue from Expedia guest bookings last year.
Learn more about Beds24
Professional property managers in over 120 countries rely on Beds24 to manage their hotel, B&B, inn, guest house, holiday home or vacation rental, cottage, hostel, campground, agency or hotel group. The Beds24 system has many features and they are constantly developing it to ensure it remains the most powerful and flexible on the market. With Beds24 you only pay for what you use. No set-up fees and no hidden costs.